1. What is your return policy?

    Unworn, unwashed items with tags and your packing slip may be returned within 30 days for a full refund or exchange. Choose the $3.98 Checkout+ return assurance option at checkout for free return shipping & handling later—otherwise, you will be charged a $12 return fee if not selected. 
     
    Items must be in original packaging; hosiery, tights, and socks must be unopened, and multi-pair packs must be returned in full. Final sale items and gift cards are non-refundable. 
     
    Original shipping isn’t refunded. Customers with excessive return activity may have return privileges limited.  

  2. When will I receive my refund for a returned item?

    Please allow up to 3 weeks from the time you ship back your product for your refund to be complete. Original postage not refunded. 

    No, currently any products purchased from a retail store should be returned at the retail store where it was purchased. 

  3. Do I have to pay sales tax?

    We collect taxes in all states except Alaska, Delaware, Missouri, Montana, New Hampshire and Oregon. 

  4. Do you offer discounts or special pricing on previously purchased items?

    Special pricing offers, whether received via email or any of our sitewide offers, cannot be applied to previous purchases or combined with other offers. 

    Not valid for cash or cash equivalent. We reserve the right to cancel any promotion at any time. We reserve the right to cancel any order at any time for any reason and including abuse of promotional use as we deem necessary. 

  5. What is the HUE.com Guarantee on products I purchase online?

    HUE is always committed to outstanding quality. If you find that your HUE product has a defect in manufacturing or material, please give us a call at 800-575-3497 and one of our Consumer Care Representatives will be happy to assist you.

  6. Where are your Size Charts?

    Size Charts can be found at each product. There is a link that shows "Size Chart" on the product page where you select your size. 

  7. How do I enroll in the HUE Rewards program?

    Just create a HUE.com account and you’ll be automatically enrolled in HUE Rewards. Once you’re signed in, you can start earning points and redeeming rewards. 

    Learn more on our Rewards page.