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FAQs

  1. What is your return policy?

    If you are not completely satisfied with your HUE.com purchase you may return your unworn items along with your packing slip dated within 90 days of purchase for a full refund or exchange. Original postage not refunded. Please note, if we feel a customer is regularly abusing our refund policy, as in having an unusually high rate of returns for example, we reserve the right to no longer serve those customers.

  2. When will I receive my refund for a returned item?

    Please allow up to 3 weeks from the time you ship back your product for your refund to be complete. Original postage not refunded.

  3. Can I return my HUE.com purchase at a retail store?

    No, currently all products purchased such as leggings or tights from HUE.com must be returned to HUE.com

  4. May I return items I purchased from a retail store with HUE.com?

    No, currently any products purchased from a retail store should be returned at the retail store where it was purchased.

  5. Will HUE.com price match promotions on other sites and in retail stores selling HUE branded products?

    HUE.com does not offer a price match program and is not affiliated with any other retailer promotions. We do offer exclusive email offers however and you can start receiving yours today by signing up in the footer of our site below.

  6. Do I have to pay sales tax?

    We collect taxes in all states except Alaska, Delaware, Missouri, Montana, New Hampshire and Oregon.

  7. Do you offer discounts or special pricing on previously purchased items?

    Special pricing offers, whether received via email or any of our sitewide offers, cannot be applied to previous purchases or combined with other offers.

  8. What is the HUE.com Guarantee on products I purchase online?

    HUE is always committed to outstanding quality. If you find that your HUE product has a defect in manufacturing or material please give us a call at 800-575-3497 and one of our Consumer Care Representatives will be happy to assist you.

  9. How do I set up a subscription re-order?

    Subscription orders have been temporarily discontinued as of December 19, 2017.

  10. Where are your Size Charts?

    Size Charts can be found at each product. There is a link that shows "Size Chart" on the product page where you select your size.

  11. What is the difference between the Anna, Greta, and Sofia Liflat shoes?

    • Anna Liflat has a pointed toe.
    • Greta Liflat features a pointed toe with an art deco design on the toe box.
    • Sofia Liflat has a round toe.

  12. How many color options are available for each Liflat shoe model?

    • Anna Liflat, available in 3 colors: Ultra Pink, Clover, and Black.
    • Greta Liflat, available in 2 colors: Black and Bijou Blue.
    • Sofia Liflat, available in 3 colors: Poppy, Black, and Almond Milk.

  13. Can these shoes be purchased in physical stores, or exclusively online?

    Available exclusively online at www.hue.com

  14. Are the Liflat shoes lightweight and breathable?

    Yes, our Liflats are made from a knitted flyknit technology fabric that is lightweight and breathable, with a stretch to hold your foot’s unique shape.

  15. What technology is used in the upper design of the shoes?

    Our shoes feature a proprietary knit design with stretchable flyknit technology to hold your foot's unique shape while maintaining the integrity of the shoe.

  16. How is the back of the Liflat shoe designed?

    The back of the shoe was specifically designed with an ergonomic shape so that it hugs your heel in place for added comfort and stability.

  17. Are the Liflat insoles removable?

    Yes, our Liflat shoes come with removable wedged insoles engineered for stability and support. You can also purchase our Shoe-ins, cozy, cotton-terry, antimicrobial insole covers. Perfect for going sock-less!

  18. Do the Liflat shoes have a non-slip feature?

    Absolutely! During our wear test, we found that an anti-slip feature ensured the foot stayed in place and blister-free. Based upon results, all our insoles were created with this cushioned anti-slip layer.

  19. Do the insoles provide arch support?

    The triple-layer antimicrobial Ortholite insoles were carefully engineered with a slight wedge to promote healthier feet. The insole aims to relieve pressure, provide stability, and enhance overall wellness. Lifting your foot slightly to provide support and comfort.

  20. Are the insoles suitable for people with flat feet?

    The insoles are engineered to provide support for various foot types, including flat feet. However, individual comfort may vary.

  21. How long do the insoles last?

    The durability of the insoles depends on factors such as frequency of wear and individual foot mechanics. With proper care and maintenance, the insoles provide long-lasting comfort and support.

  22. Can I purchase additional insoles separately?

    Currently, we do not offer insoles for individual purchase.

  23. Do the insoles have odor-control features?

    Yes, the antimicrobial and deodorizing properties of the Ortholite insoles help to prevent odor-causing bacteria, keeping your shoes fresh wear-after-wear.

  24. Are the insoles compatible with other shoe brands/models?

    The insoles are specifically designed for use with our Liflat shoes, ensuring the perfect fit and comfort.

  25. How do I clean the insoles?

    Our insoles are not washable but have antimicrobial and deodorizing features already built in. This ensures that the insole stays sweat and smell free. For extra protection, use our washable Shoe-ins! Made from cozy, cotton-terry, antimicrobial material, you can give a sock to your insoles and walk with ease of mind.

  26. What is the outer sole made from?

    The Liflat’s outer sole is made from durable rubber.

  27. Are Liflat shoes washable?

    Yes, our shoes are washable, making maintenance a breeze. Just make sure to remove the insole, machine wash cold on the delicate cycle and lay flat to dry.

  28. Is the Liflat shoe sustainable?

    Absolutely! Our flyknit fabric is crafted entirely from recycled plastic bottles and containers. Our outsole is made with 20% recycled rubber, ensuring durability while reducing environmental impact. Additionally, the insole of our shoe is crafted from 100% recycled polyurethane foam, offering you both comfort and eco-friendliness with every step. So, you can walk with confidence knowing you're making a positive difference with each stride.