We're happy to answer questions or help you with returns.
Please fill out the form below if you need assistance.
Hours
Mon- Fri 9am-5:00pm EST
(Closed weekends and holidays)
mailing address
HUE Consumer Care
PO Box 26535, Greensboro, NC 27415-6535
Check Order Status
First, login to "My Account" and check
the Order Status page.
Contact Us
RETURN FORM
To request a prepaid UPS and USPS return
shipping label fill out and submit form below
Items purchased from a Retail Store:
If you are not completely satisfied with a product purchased at a retail store, please return the product to the retailer where it was purchased. We are sorry, but at this time we do not offer returns or exchanges on products purchased in retail stores.
Items purchased from HUE.com:
If you are not completely satisfied with your HUE.com purchase, contact us to initiate your free return at 1-800-575-3497, consumercare@HUE.com, or complete the returns form above. You may return your unworn items along with your packing slip dated within 90 days of purchase and you will be credited the price paid on the item in the original form of payment. Please note: We reserve the right to refuse refunding anyone we believe to be abusing our refund policy. We feel our refund policy is generous and fair and if anyone has an unusually high rate of returns or unreasonable demands we will make the decision to no longer serve those customers.
Please allow 3-4 weeks for your transaction to be processed. Original postage cannot be reimbursed.